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Terms and Conditions

This Agreement was last modified on 07 March 2021

 

 

Welcome to Hiru Mobile Lanka’s official website.

These terms and conditions outline the rules and regulations for the use of Hiru Mobile’s Website.

Hiru Mobile is located at: https://goo.gl/maps/M3vuMaTmPYN2

 

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Hiru Mobile’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Hiru Mobile’s website you consent to the use of cookies in accordance with Hiru Mobile’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site
to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Hiru Mobile Lanka Private Limited and/or it’s licensors own the intellectual property rights for all material on hirumobile.lk. All intellectual property rights are reserved. You may view and/or print pages from https://hirumobile.lk for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://hirumobile.lk
  2. Sell, rent or sub-license material from https://hirumobile.lk
  3. Reproduce, duplicate or copy material from https://hirumobile.lk

Redistribute content from hirumobile.lk (unless content is specifically made for redistribution).

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@hirumobile.lk. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the
    context and format of content on the linking party’s site.

No use of Hiru Mobile’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Variations/Changes in Website/Products

  • Hiru Mobile reserve the right to modify the Site and/or the /Products/Services or suspend or terminate the Site and / or the /Products/Services or access to part or all of them at any time.
  • Hiru Mobile reserves the right to revise these Terms and Conditions at any time. Such variations shall become effective immediately after being posted on the website. By continuing to use this website you will be deemed to have accepted the varied Terms and Conditions.
  • Hiru Mobile offers values additions such as “Warranty”, “Cash on Delivery” and ”Delivery” at the discretion of Hiru Mobile and its partners in good faith. Specifics of such value additions are detailed in the FAQ section of the site. Hiru Mobile Reserves the right to revise Terms and Conditions governing these value additions.

 

Web User Monitoring/Facebook, Instagram, WhatsApp Chat History/Recording of Communications

  • Website Monitoring, recording of your calls, emails, text messages or other communications may take place when required in accordance with the law, and in particular for Hiru Mobile business purposes, such as for quality control and training, to prevent unauthorized use of Hiru Mobile telecommunication systems and to ensure effective systems operation and in order to prevent or detect crime.

 

Product/Service Termination

  • Hiru Mobile may elect to suspend, vary or terminate the Services and the Sites at any time without prior notice for repair or maintenance work or in order to upgrade or update the Sites and the Services or for any other reason whatsoever.
  • Hiru Mobile may elect to terminate the Services or your access to the Sites forthwith on breach of any of these Terms and Conditions by you, including, without limitation, or if Hiru Mobile ceases to offer the Sites and the Services to its customers for any reason whatsoever.

 

Pricing

The list price displayed for products on our website may or may not represent the latest price listed on the product itself. With respect to items sold through the Site, we cannot confirm the price of an item until you have ordered. Despite our best efforts, a small number of the items in our catalog may be incorrectly priced. If an item’s actual price is higher than our stated price, we will, at our discretion, contact you for further instructions, before delivery or cancellation of your order and notify you of such cancellation.

We request all customers to call and confirm the price/availability of the product before placing the order.

 

Unavailability of Product / Product Out of Stock

Inventory of all products advertised on hirumobile.lk is not always in stock at the back-end. If the customer has ordered an out of stock product/s by paying via payment gateway or bank transfer, the customer acknowledges and agrees that the only remedy available for the unavailability of a product is the refund of the money paid.
When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is the acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, when we have confirmed the product is in stock and is ready to be delivered.

 

Payments

  • We accept Cash on Delivery for Kegalle District and selected suburbs.
  • We accept payments via Bank Transfer.
  • We accept payments via Visa and MasterCard.
  • VISA and MasterCard Payment gateway options are provided by PayHere (Private) Limited
  • All transactions made via Visa and MasterCard will include a 2.9% PayHere Handling Fee from the cart total.
  • All transactions made via PayHere EMI payment gateways will include a Handling Fee imposed by PayHere from the cart total.

 

COD (Cash on Delivery; pay cash when product/s is/are delivered to you)
All orders are subject to confirmation from Hiru Mobile. A staff member will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation.

 

Delivery of Products

Orders delivered beyond Kegalle District and selected suburbs will be delivered through a third party courier company. Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept we consider that the product was in good condition and returns/ refund requests will not be accepted by Hiru Mobile Lanka (Pvt) Ltd. Delivery time is generally 2 to 7 business days, however, times could vary depending on the courier partners. Further, Hiru Mobile Lanka (Pvt) Ltd, cannot be held liable for any delays by the courier companies.

  • Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery.
  • Hiru Mobile Lanka (Pvt) Ltd. will not be liable for goods that are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.
  • Please pick up products ordered under the ‘Store Pick Up’ option within 1 week from the specified product available date for pick up.
  • Hiru Mobile Lanka (Pvt) Ltd. will not bear responsibility for the condition of the products which are not collected within 1 week, and Hiru Mobile Lanka (Pvt) Ltd. reserves the right to dispose of the product/s if not collected within one month.

 

Warranty

Details about warranty provided for products are mentioned in the respected products page, Hiru Mobile Lanka provides a warranty period for all branded products. Most of the products come with Agent / Dealer warranty. And details of their warranty is already mentioned on the warranty card / smart warranty provided with the products.

Warranty only covers manufacturer defects. Claims will be provided only within the warranty period, any claims out of the warranty period will not be accepted by Hiru Mobile Lanka and the customer is liable for any repair charges to be paid for any repairs out of warranty period.

Returns

Thank you for your purchasing with us. We hope you are happy with your purchase. Refunds for change of mind will not be accepted. However, if you find any malfunction or faults with your purchased product, you may return it to us for an exchange. Please see below for more information on our return policy.

Return Process

To return an item, please email customer service at info@hirumobile.lk or contact: 0778373111. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging and Purchase Invoice from Hiru Mobile Lanka (Pvt) Ltd, and mail your return to the following address:

Hiru Mobile Lanka Private Limited

No.06, Kandy Road,

Warakapola, Sabaragamuwa Province 71600

Sri Lanka.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

 

Exceptions

The following items cannot be returned or exchanged:

  •     Tempered Glass
  •     Phone Covers

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Refunds & Exchanges

Refunds for change of mind will not be accepted.

Products/ services under daily deals/weekly deals are limited time and limited stock promotions that once ordered and paid are non-refundable. The voucher issues when you purchase the product/ service must be utilized (redeemed) during the validity period of the voucher. Hiru Mobile is not liable for failure to redeem the voucher under any circumstances and cannot be refunded.

Refunds are only acceptable when the product is out of stock. All refunds are processed within 2-14 working days by Hiru Mobile (processing times are shown in the table below). Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which Hiru Mobile cannot be held liable.

 

Refund Type Refund
Bank Deposit 3 days to process and 2 days to get realize
Back to Card Visa/MasterCard/AMEX 3 days to process and 14 days to get realize
   

 

Product Descriptions/Images/Specifications

Hiru Mobile attempts to be as accurate as possible. However, Hiru Mobile does not warrant that product description or other content of any product/ service is accurate, complete, reliable, current, or error-free. If a product/ service offered by Hiru Mobile is not as described, you may immediately contact our customer support at info@hirumobile.lk or call us on our hotline, and Hiru Mobile at its’ discretion shall provide you with a replacement/ alternative product for the same value or provide you with a refund.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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